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WELCOME TO THE CITY OF HAGERSTOWN CITIZEN SELF-SERVICE & PAYMENT PORTAL Citizen Self Service - Navigate Utility, Tax, and Permit inquiry and payments by using the Citizen Self Service menu. Employment Opportunities - Citizens Seeking Employment with the city may view current job openings under the Employment Opportunities menu. Employee Self Service - Current Employees can view paystubs, W2’s, pay/tax information, personal information, and time off balances through the Employee Self Service menu. - Please contact Human Resources if you have not used the ESS feature before.