Navigate Utility, Tax, and Permit inquiry and payments by using the menu on the left

As of Monday, January 31st, 2022 payments will no longer be made through this website. As of this date, January 31st, 2022, and no sooner, you will need to FOLLOW THIS LINK to make online payments. This site also offers auto-pay, pay by text and other features. For assistance using this new site please refer to THIS PAGE for information on how to use this new web payment portal.

If you are having issues logging in to make a payment and need assistance resetting your password, please send an email to customerservice@hagerstownmd.org and someone will get back to you within 24 business hours to assist.
PLEASE INCLUDE YOUR USER NAME IN THE EMAIL to help expedite the reset process.

If you would like to receive your utility bill via e-mail click here
Please include your name, address, and account number in your email.

REAL ESTATE: When entering the parcel number, only enter the numbers and do not enter the “-“.
Example: 17011329 not 17-011329

If your electric or water/wastewater service has been interrupted, Do Not Pay For Restoration Online. You must contact Customer Service at 301-790-4160,
or Visit City Hall to make payment to restore utility service.

All payments for service restoration must be paid at City Hall or on the phone during normal business hours (8:00 AM - 4:00 PM).
If a payment has b